Privacy Policy

CITY WIDE Pest Control Services ("we", "us", "our") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you request a quote on this website, we collect the details you enter:

• First and last name
• Phone or mobile number
• Email address
• Street address
• Postcode

Why we collect it

We use your details to respond to your quote request, arrange and carry out pest control services, and contact you about your enquiry or booking. We don't use them for anything unrelated without your consent.

How your enquiry is delivered

When you submit the quote form, your details are sent to us by email through a third-party email delivery provider. The website itself does not store your enquiry in a database.

Who we share it with

We do not sell, rent or trade your personal information. We only share it with service providers who help us run this website and deliver email, and only as needed for those purposes, or where the law requires it.

Cookies and analytics

This website does not currently use advertising or analytics cookies. Our hosting provider keeps standard server logs (such as IP address, browser type and pages requested) to keep the site secure and working.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This website is served over an encrypted (HTTPS) connection.

Accessing or correcting your information

You can ask to see or correct the personal information we hold about you. Call us on 1300 888 749 and we'll respond within a reasonable time.

Complaints

If you have a concern about how we've handled your personal information, please call us on 1300 888 749 first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.